Conflict occurs when individual employees or teams satisfy their own needs at the expense of others. Sometimes this can happen without the offending party even realizing it.
Employee conflicts at work are not caused by differences, but by how those differences are managed.
Conflict in the workplace may take up as much as 25% to 35% of a manager's time as they try to seek resolution. It consumes time, moral, efficiency, productivity and ultimately profitability.
Unchecked, it can lead to reduced motivation, absenteeism and employee attrition.
In this activity we will
- look at what causes conflict
- help employees to appreciate they can view others opinions
- establish guidelines to minimize workplace conflict