Conflict

Conflict occurs when individuals or teams satisfy their own needs at the expense of others.  Sometimes this can happen without the offending party even realizing it.

Workplace conflict is caused, not by differences but by how those differences are managed.

Conflict in the workplace may take up as much as 25% to 35% of a manager's time.  It consumes time, moral, efficiency and ultimately profitability.

Unchecked, it can lead to reduced motivation, absenteeism and employee attrition.

This activity looks at what Conflict is, why it matters, the key indicators and behaviors associated with Conflict and includes suggestions for improvement at the individual and team levels.